A survey carried out by Harris Interactive, a market research firm rated the most trusted companies, based on answers of over 14,000 people, on 60 most visible companies. The companies are measured on RQ- Reputation Quotient, an assessment tool that captures perceptions of corporate reputations across industries, among multiple audiences, and is adaptable to countries worldwide.
Surprisingly Facebook, where billions of people store their personal information, scored a distant 42nd place on this list, and beyond doubt it is way far from reaching anywhere around the covetous list of top 10 trusted brands. On the other hand, four tech companies made their way into the top 10 list. Apple lost its previous top position to another tech company and Google has slipped from its position. If you are curious to know which brands garnered much reputation to get into top 10 most trusted brands list, and which brand took the crown position, then read on.
#10 Costco
RQ Score In 2013: 77.95, Position: 10
RQ Score In 2012: 76.72, Position: 19
RQ Score In 2011: 78.03, Position: 20
Costco Wholesale Corporation is a membership warehouse club which provides a wide selection of merchandise. As of July 2012, it was the fifth largest retailer in the United States, and the largest membership warehouse club chain in the United States.
This merchandise company has leapt a good 9 positions to get into this list, though it lags behind Walmart when size is considered as criteria, nevertheless it fostered a good rapport with consumers. The company also doesn’t have too many problems with things like fake PR stunts, terrible labor practices, large-scale employee protests or testy relationships with major media outlets.
#9 Procter & Gamble Co. (P&G)
RQ Score In 2013: 77.98, Position: 9
RQ Score In 2012: 78.09, Position: 15
RQ Score In 2011: 80.98, Position: 11
The Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company. Its products include pet foods, cleaning agents and personal care products. Fortune magazine awarded P&G a top spot on its list of “Global Top Companies for Leaders”, and ranked the company at fifth place of the “World’s Most Admired Companies” list.
#8 Sony
RQ Score In 2013: 78.29, Position: 8
RQ Score In 2012: 79.22, Position: 11
RQ Score In 2011: 80.44, Position: 14
Sony is a Japanese multinational conglomerate corporation. Its diversified business is primarily focused on the electronics, game, entertainment and financial services sectors. The company is one of the leading manufacturers of electronic products for the consumer and professional markets. Sony is ranked 87th on the 2012 list of Fortune Global 500.
Its ever-popular quality products like Playstation guarantee a good reputation for Sony. The company seems to have emerged from a 2011 hacking scandal with an even stronger public image. It also gets great marks for customer service
#7 Whole Foods Market
RQ Score In 2013: 78.65, Position: 7
RQ Score In 2012: 80.14, Position: 8
RQ Score In 2011: 79.57, Position: 17
Whole Foods Market is a foods supermarket chain based in Austin, Texas which emphasizes “natural and organic products.” The company has been ranked among the most socially responsible businesses and placed fifth on the U.S. Environmental Protection Agency’s list of Top 25 Green Power Partners.
The company sells top-quality products, and it’s well-known for its CSR and purpose marketing successes. The whole “in-store drinking” experiment was pretty cool too.
#6 The Coca-Cola Company
RQ Score In 2013: 80.39, Position: 6
RQ Score In 2012: 81.99, Position: 3
RQ Score In 2011: 80.38, Position: 15
The Coca-Cola Company is an American multinational beverage corporation and manufacturer, retailer and marketer of non-alcoholic beverage concentrates and syrups. The company is best known for its flagship product Coca-Cola, invented in 1886 by pharmacist John Stith Pemberton. Besides its namesake Coca-Cola beverage, Coca-Cola currently offers more than 500 brands in over 200 countries or territories and serves over 1.7 billion servings each day.
#5 Johnson & Johnson
RQ Score In 2013: 80.95, Position: 5
RQ Score In 2012: 80.45, Position: 7
RQ Score In 2011: 83.13, Position: 2
Johnson & Johnson is an American multinational medical devices, pharmaceutical and consumer packaged goods manufacturer. Johnson & Johnson’s brands include numerous household names of medications and first aid supplies. Among its well-known consumer products are the Band-Aid Brand line of bandages, Tylenol medications, Johnson’s baby products, Neutrogena skin and beauty products, Clean & Clear facial wash and Acuvue contact lenses.
#4 Google
RQ Score In 2013: 81.32, Position: 4
RQ Score In 2012: 82.82, Position: 2
RQ Score In 2011: 84.05, Position: 1
It seems that Google is on downward run. The company other than being the world’s largest search engine provides various products like- cloud computing, software and advertising technologies, and latest to the list are Nexus range of smart devices, Chrome books, and yet to be released Google Glasses. Its Android OS is the most used mobile platform in the world.
With “Don’t be evil” tag line, Google’s “premature” earnings statement was a big PR fail, but it has maintained a reputation as a great place to work.
#3 The Walt Disney Company
RQ Score In 2013: 82.12, Position: 3
RQ Score In 2012: 81.28, Position: 6
RQ Score In 2011: 81.04, Position: 10
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with five business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media.
#2 Apple
RQ Score In 2013: 82.54, Position: 2
RQ Score In 2012: 85.62, Position: 1
RQ Score In 2011: 82.05, Position: 5
Apple is the largest consumer electronics company in the world with respect to its revenue. Its products are synonymous with quality and innovations, iPhone 5 was been a biggest success than its predecessors. But Apple hasn’t released any “wow” products for a while, though it boost of new iPad mini with retina display, Apple TV, iPhone 6, in near future, one have to wait and see if it can regain its position as top reputed company again.
#1 Amazon.com
RQ Score In 2013: 82.62, Position: 1
RQ Score In 2012: 81.92, Position: 4
RQ Score In 2011: 81.14, Position: 8
Amazon.com is biggest online retail company in the world with a reputation for security and an endless inventory. It could be the brand’s truly innovative recommendation system or it could be Amazon’s plan to create its own “virtual” currency, Amazon scored a good reputation with consumers.
via